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Policies and InformationLast Updated December 1, 2012
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Credit Card Policy
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We accept
Visa, MasterCard, American Express, and Discover.
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Your card is not charged until your order is ready to ship.
When you place your order, your credit card is pre-authorized
for the full amount of the charge, which simply reserves
that amount of your card's credit line.
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Your billing address must match the address
on your credit card.
In order to reduce the potential for fraud, we ask that
the billing address you supply match the address used on
your credit card statement. If the addresses don't match, we
may contact you to ask for further information before shipping
the order.
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Pricing and Sales Tax Policy
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All prices are listed in U.S. dollars.
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We occasionally offer discounts in our advertisements and
to our True Blue mailing list customers.
You should enter the "offer code" in the box on the Check Out
page. If you later realize that you forgot to enter the code,
please contact us by email to
customer-service@bluecalico.com
and we will adjust your order.
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We collect sales tax for all retail orders shipped within
the state of California, according to the current tax
rate for the destination city. All requests for exemption
from sales tax must be accompanied by a copy of your
seller's permit or tax waiver certificate.
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Shipping
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We endeavour to ship in-stock items
within three to five business days.
We will contact you by phone or email in the
event that shipping will be delayed. Please use the order
comments field to let us know if you are trying to meet
a specific deadline for delivery, and we will do our best
to meet it.
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Our shipping department observes the usual holidays -
the shipping services we use have their own holiday schedules:
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We ship using United Parcel Service (UPS) and
US Postal Service (US Mail).
Our preferred shipper is UPS for orders sent within the
United States. We typically use US Mail Parcel Post for orders
shipped outside of the United States, although UPS is
usually available as well.
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UPS cannot ship to Post Office Boxes - if your address
is a post office box, please select one of the US Mail options
for shipping. If your address appears to be a post office box,
but you have selected UPS, we may contact you to verify that
UPS can deliver to your address.
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We ship most orders from our main office or warehouse
in California - some orders may be filled from our UK
distribution point (at no additional charge to you),
depending on item availability and shipping costs. We will
contact you by phone or email in the rare event that shipping will be
delayed, or if there is a change needed in shipping costs.
Click here to view a map showing
time in transit for UPS Ground deliveries.
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We ship to all 50 states in the United States and to
many other countries.
Click here
to view a list of the countries we serve.
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All shipments are insured
- when you place your order online, the shipping prices
include insurance for your order.
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Return Policy
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If you receive the wrong item(s) due to our error,
contact us within 7 days of receipt
(via email to
customer-service@bluecalico.com).
We will arrange for the shipper to pick up the incorrect
item(s).
In most cases, we will also cross-ship the correct items to
you, and we will pay for any additional shipping charges.
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In the event of breakage, you must contact both us and
the shipper (usually UPS) within 7 days of receipt of the
package.
You must retain all packaging (in addition to the broken
item) for examination by the shipping company.
Typically, the
shipper will contact you to pick up the broken pieces.
We will arrange to ship a replacement item to you at
no additional charge.
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If for any other reason you decide to return your items,
you must notify us within 30 days of receipt of your
package
(via email to
customer-service@bluecalico.com) and obtain an RMA number.
We will arrange for you to return the item and,
upon receipt of the item in good condition, will credit your
account for the full purchase price of the item in question.
You will be responsible for the shipping costs.
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Privacy Policy
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What information is collected:
When you choose to purchase products on the
Blue Calico site, we will request personal
identification information such as your name and
e-mail address as well as transactional information
such as your credit card number and shipping address.
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How does Blue Calico use your personal information:
Blue Calico will only use your personal information
internally to track and process your order.
Blue Calico does not share any of your personal
identification or
transactional information with any person or entity
other than our credit card processing company.
The credit card processing company may only use
this information to validate and bill your credit
card account for the goods purchased.
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Who else may receive my information:
No one. We do not give or sell your information
to anyone else.
No other third party receives your personal
identification or other transactional data.
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Cookies
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We use cookies to associate your shopping
cart with your browsing session.
We do this by creating a
single cookie, which is simply an identification number
for your cart.
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This cookie is only assigned for the duration of
your browsing session,
and should be deleted automatically
when your session ends or when you purchase the items
in your cart.
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No identifiable personal data
is contained in the cookie.
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Your E-Mail Address
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We will never give or sell your email address
to a third party, nor will we allow a third party to use
our systems to send you email.
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We will use your email address to contact you regarding
your order.
This includes sending you a copy of your receipt and
notification when your order is shipped.
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If you have asked to be placed on our mailing
list, we will also use your email address to send you
occasional messages regarding Blue Calico sales and specials,
and the availability of new products.
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Policies Subject to Change
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While we reserve the right to modify or
alter our policies,
we will not change our Privacy or E-Mail policies without
first notifying all subscribers to our mailing list and
providing each with the option to be removed from the list.
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We accept each of these credit cards:
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